Warranty & Return Policy
CherryAffairs offers 14 days warranty for defective products^. Defective products sold are exchangeable within 14 days after date of delivery. It is important to first verify with us the eligibility of your product exchange before mailing back to us to avoid disappointment.
Thereafter, electronic devices from the following brands come with 1 year manufacturer warranty from date of purchase: Aneros, Bathmate, Bodywand, B-Vibe, CalExotics, Crave, Dame, Doc Johnson, Dorcel, ElectraStim, Erocome, Fleshlight, Fun Factory, Hot Octopuss, Je Joue, Jimmy Jane, Jopen, Kiiroo, Layla, LELO, Lovehoney, Mystim, Nexus, Nomi Tang, NS Novelties, NU, OhMiBod, OVO, Partner, PicoBong, Pipedream, Plaisirs Secrets, RocksOff, Satisfyer, Sqweel, Svakom, Tenga, The Screaming O, Uprize, Vedo, Vibease and Womanizer. We will assist in the replacement from the brands. This only cover electronic defects which does not include products meant for single use, cosmetic deterioration caused by wear and tear or damages caused by accident, misuse or neglect.
***Due to the intimate nature of the products and hygiene purposes, ALL SALES ARE FINAL. Request for exchange or refund due to unsuitable size, color, function will not be entertained. This is to protect the interest of all our customers, as well as ours.
Steps to exchange a defective product within 14 days of purchase
- Send an email to firstname.lastname@example.org
- In the email, please state:
- Order Number
- Name of product
- Your contact number
- Area of defects for the product
- We promise to verify the eligibility of the return and reply to you within 24 hours.
- Once we confirm that the item is eligible for return appeal, you may opt to drop by our office or mail it back to CherryAffairs via Singpost Normal Mail.
- Once the defect is verified to be eligible for an exchange**,
- We will reimburse you 100% of the shipping costs shipped via Singpost Normal Mail*
- If your claim is deemed eligible for exchange but there's no stock available, you may opt for an exchange to another product and the balance amount will be topped up by you or refunded by us. Otherwise, you can opt for a 100% refund.
- Re-delivery fees of the exchange item will be borne by us. The re-delivery method will follow the shipping method that you have chosen for your previous order.
Payment made by ATM transfers
We regret to inform you that a refund is not possible if transfer receipt is not produced, even if the transfer is approved.
*You may also use other couriers services but at your own cost. Reimbursement will only be capped at the rates of Singpost Normal Mail.
**We regret to inform that CherryAffairs will reserve the right, at its own discretion, to deny any exchange if the fault is not due to manufacturing defects or is deemed due to misuse, wear and tear. Shipping charges will not be reimbursed if management deems the goods as being damaged by misuse, wear and tear.
^ "Product" or "Products" refer to the pleasure product itself. If the product is deemed to be working and the accessory (USB cable, charger) is faulty, we will proceed to replace the accessory only.