CherryAffairs offers 14 days warranty for defective goods. Defective goods sold are exchangeable within 14 days after the goods are being delivered. It is important to first verify with us the eligibility of your product exchange before mailing back to us to avoid disappointment.
We regret to inform you that a refund is not possible if transfer receipt is not produced, even if the transfer is approved.
*Please always keep a copy of the delivery way bill from the courier for the tracking number.
**We regret to inform that CherryAffairs will reserve the right, at its own discretion, to deny any exchange if the fault is not due to manufacturing defects or is deemed due to misuse. Shipping charges will not be reimbursed if management deems the goods as being damaged by misuse.