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Return Policy

CherryAffairs offers 14 days warranty for defective goods. Defective goods sold are exchangeable within 14 days after the goods are being delivered. It is important to first verify with us the eligibility of your product exchange before mailing back to us to avoid disappointment.


Steps to exchange a defective product
  1. Send an email to customerservice@cherryaffairs.com
  2. In the email, please state:
    1. Order Number
    2. Name of product
    3. Your contact number
    4. Area of defects for the product
  3. We promise to verify the eligibility of the return and reply to you within 24 hours.
  4. Once we confirm that the item is eligible for return appeal, you may go ahead and mail it back to CherryAffairs*
  5. We will reimburse you 100% of the shipping costs incurred by you once the defects are verified to be indeed eligible for an exchange**.
  6. If your claim is deemed eligible for exchange but there's no stock available, we will do a 100% refund for you, no questions asked.
Payment made by ATM transfers

We regret to inform you that a refund is not possible if transfer receipt is not produced, even if the transfer is approved.

 *Please always keep a copy of the delivery way bill from the courier for the tracking number.

**We regret to inform that CherryAffairs will reserve the right, at its own discretion, to deny any exchange if the fault is not due to manufacturing defects or is deemed due to misuse. Shipping charges will not be reimbursed if management deems the goods as being damaged by misuse.