Where/How do I indicate my designated POPStation Location?
You can follow either of the following:
1. Simply indicate your designated POPStation Location under order notes in your cart.
2. Directly enter the POPStation name/address as your shipping address.
Where are the POPStations located?
You may check for the location at https://www.mypopstation.com/locations
How does POPStation works?
In your order, select POPStation as your preferred delivery address and choose the station most convenient for you. You will receive an sms and email notification once the parcel is delivered to your POPStation and you can pop down to collect it 24/7. It’s free and secure.
How do I know if my parcel is ready for collection?
You will receive an sms and email notification once the parcel is delivered to your POPStation and you can pop down to collect it 24/7.
How much does shipping via POPStation cost?
$8.50 for orders $85 and under, above which is free.
My status shows “Returned parcel at POPStation by Customer”, is it alright?
Yes, the initial status will show “Returned parcel at POPStation by Customer” once the parcel has been posted. Your parcel will be ready for collection within the next 2-4 working days.
Wrong POPStation shown in status, is it alright?
Yes, the parcel might pass through a few POPStations before reaching the chosen POPStation. You will be notified once your parcel is ready for collection within the next 2-4 working days.
Why should I use POPStation?
The POPStation offers great convenience as customers choose which POPStation to collect from and it is available 24/7. There is no need to wait at home or head to the post office to collect your parcel. POPStation is also very easy to use and you can collect your parcels fuss-free! What’s more – you can be assured of the security and discreetness of your purchase because we have put in place very stringent and secure processes.
How to collect?
After you have chosen to deliver your parcel to a POPStation, SingPost will deliver the parcel to your POPStation. You will receive an sms and email notification once the parcel is delivered to your POPStation and you can pop down to collect it 24/7.
How much time do I have to collect my parcel at the POPStation?
You will have 5 days from the time you receive the sms/email notification or the Delivery Advice to collect your parcel from the designated POPStation. If you fail to collect your parcel within 5 days of receiving a notification, your parcel will be sent to the post office at Singapore Post Centre.
Can I authorise someone to collect my parcel from POPStation?
You may authorise someone to collect your parcel from POPStation on your behalf, by forwarding the notification email, SMS or Delivery Advice to the authorised person at your discretion. Please note that you will bear the full responsibility for supplying the message details to a third party who is collecting the parcel in your name.
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