CherryAffairs offers 14 days warranty for defective products^. Defective products sold are exchangeable within 14 days after date of delivery. It is important to first verify with us the eligibility of your product exchange before mailing back to us to avoid disappointment.
Thereafter, electronic devices from the following brands come with 1 year manufacturer warranty from date of purchase: Aneros, Autoblow, Bathmate, Bodywand, B-Vibe, CalExotics, Crave, Dame, Doc Johnson, Dorcel, ElectraStim, Erocome, Fleshlight, Fun Factory, Hot Octopuss, Je Joue, Jimmy Jane, Jopen, Kiiroo, Layla, LELO, Lovehoney, Lovense, Mystim, Nexus, Nomi Tang, NS Novelties, NU, OhMiBod, OVO, Partner, PicoBong, Pipedream, Plaisirs Secrets, RocksOff, Satisfyer, Sqweel, Svakom, Tenga, The Screaming O, Tracy's Dog, Uprize, Vedo, Vibease and Womanizer. Do note that the return & re-delivery fees will apply accordingly for orders that are after the 14 days purchase period. For LELO, you may follow the step by step warranty registration process.
We will assist in the replacement from these brands. This only cover electronic defects which does not include products meant for single use, cosmetic deterioration caused by wear and tear or damages caused by accident, misuse or neglect. Any attempt to open or take apart the product (or its accessories) will void the warranty.
***Due to the intimate nature of the products and hygiene purposes, ALL SALES ARE FINAL. Request for exchange or refund due to unsuitable size, color, function will not be entertained. This is to protect the interest of all our customers, as well as ours.
We regret to inform you that a refund is not possible if transfer receipt is not produced, even if the transfer is approved.
*Once defect verified, reimbursement will be capped at $3.
**We regret to inform that CherryAffairs will reserve the right, at its own discretion, to deny any exchange if the fault is not due to manufacturing defects or is deemed due to misuse, wear and tear. Shipping charges will not be reimbursed if management deems the goods as being damaged by misuse, wear and tear. If the returned product is verified to be working as per normal, the shipping charges (return fees & re-delivery fees) will be borne by you.
^ "Product" or "Products" refer to the pleasure product itself. If the product is deemed to be working and the accessory (USB cable, charger) is faulty, we will proceed to replace the accessory only.
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